Privacy Policy

Last Updated: January 15, 2025

Information We Collect

At darentvialo, we're committed to transparency about the information we collect and how we use it. When you interact with our budget analysis platform, we gather several types of data to provide you with personalised financial insights.

Personal Information

Your name, email address, phone number, and contact preferences when you create an account or reach out to us directly.

Financial Data

Budget categories, spending patterns, income information, and financial goals you choose to share for analysis purposes.

Usage Information

How you navigate our platform, features you use most, time spent on different sections, and device information.

Technical Data

IP address, browser type, operating system, and other technical identifiers that help us maintain platform security.

We collect this information through various means – directly when you provide it to us, automatically through your use of our services, and occasionally from third-party sources when you've given permission.

How We Use Your Information

Your information serves several important purposes in delivering our budget analysis services. We don't just collect data for the sake of it – everything we gather has a specific role in improving your financial planning experience.

Service Provision

We analyse your financial data to generate personalised budget recommendations, spending insights, and financial forecasts tailored to your situation.

Platform Improvement

Usage patterns help us understand which features work best and where we can make improvements to better serve Australian households.

Communication

We send important updates about your account, new features that might benefit your budgeting goals, and occasional educational content.

Security & Compliance

Technical data helps us detect unusual activity, prevent unauthorised access, and comply with Australian privacy regulations.

We process your information based on several legal grounds under Australian privacy law, including your consent, our legitimate business interests, and compliance with legal obligations.

Information Sharing and Third Parties

We're selective about who we work with and under what circumstances we share your information. Your financial data is particularly sensitive, so we maintain strict controls around any external sharing.

Service Providers: We work with carefully vetted Australian and international companies that help us deliver our services. This includes cloud hosting providers, payment processors, and analytics tools. All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements: Sometimes we're legally required to share information with Australian government agencies, courts, or law enforcement. We only do this when we receive a valid legal request and we'll notify you unless legally prohibited from doing so.

Business Transfers: If darentvialo is acquired or merges with another company, your information would be part of that transaction. We'd notify you beforehand and ensure any new owner maintains the same privacy protections.

We never sell your personal information to data brokers, marketing companies, or other third parties for their own commercial purposes. That's not how we operate.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Your Right What It Means How to Exercise
Access Request copies of your personal information we hold Email us at contact@darentvialo.com with your request
Correction Ask us to update or correct inaccurate information Log into your account or contact our support team
Deletion Request deletion of your personal information Submit request through your account settings
Portability Receive your data in a structured, machine-readable format Contact us with specific format requirements
Restriction Limit how we process your information Email us explaining which processing you want restricted
Objection Object to processing based on legitimate interests Contact us explaining your objection and reasons

We typically respond to privacy requests within 30 days. For complex requests, we might need additional time and we'll let you know. There's usually no charge for these requests, though we might charge a reasonable fee if you make excessive requests.

Data Security and Protection

Financial information requires the highest level of protection, and we've built our security practices accordingly. We use industry-standard encryption, secure data centres, and regular security audits to protect your information.

Encryption: Your data is encrypted both when it's stored on our servers and when it's transmitted between your device and our systems. We use AES-256 encryption for stored data and TLS 1.3 for data in transit.

Access Controls: Only authorised darentvialo employees can access your personal information, and only when necessary for their job functions. We maintain detailed logs of who accesses what information and when.

Regular Testing: We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities before they become problems.

Incident Response: If a data breach occurs that might affect your information, we'll notify you within 72 hours and explain what happened, what information was involved, and what we're doing about it.

While we implement strong security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to stay ahead of evolving risks.

Data Retention and Deletion

We don't keep your information forever. Our retention periods are designed to balance your privacy rights with business needs and legal requirements.

Retention Schedule

Account Information Active account + 7 years
Financial Analysis Data Active account + 5 years
Communication Records 3 years from last contact
Technical Logs 2 years from creation
Marketing Preferences Until you unsubscribe

When we delete your information, we ensure it's completely removed from our active systems and backups. Some information might persist in encrypted backups for up to 90 days before being permanently destroyed.

If you close your account, we'll delete your personal information according to our retention schedule unless we have a legal obligation to keep certain records longer.

International Data Transfers

While darentvialo operates primarily in Australia, some of our service providers are located overseas. When we transfer your information internationally, we ensure it receives the same level of protection it would have in Australia.

Safeguards in Place: We use Standard Contractual Clauses approved by privacy regulators, conduct due diligence on overseas providers, and require them to implement appropriate technical and organisational security measures.

Countries Involved: We primarily transfer data to providers in the United States, Singapore, and the European Union – all jurisdictions with strong privacy frameworks.

You have the right to request details about these international transfers and the safeguards we use to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a better user experience and understand how people use our platform. We're transparent about what we track and give you control over these technologies.

Essential Cookies: These are necessary for the website to function properly. They remember your login status, security settings, and preferences.

Analytics Cookies: We use these to understand how visitors navigate our site, which pages are most popular, and where we can make improvements.

Marketing Cookies: These help us show you relevant content and measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings, though disabling essential cookies might affect website functionality. We'll respect your choices and won't use tracking technologies you've opted out of.

Changes to This Privacy Policy

Privacy laws and business practices evolve, so we occasionally update this policy to reflect changes in how we handle your information or comply with new regulations.

When we make significant changes, we'll notify you by email and post a prominent notice on our website at least 30 days before the changes take effect. For minor updates like clarifying language or updating contact information, we'll simply post the revised policy with a new "last updated" date.

We encourage you to review this policy periodically, especially if you're a regular user of our platform. Your continued use of darentvialo's services after policy changes indicates your acceptance of the updated terms.

Privacy Questions and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.

Email: contact@darentvialo.com

Phone: +61 2 6161 1192

Mail: darentvialo Privacy Team
North Rockhampton QLD 4701
Australia

We typically respond to privacy inquiries within 5 business days and aim to resolve most issues within 30 days.